Terms of Sale

These terms apply to every order placed on ovelunne.shop. Please read them before ordering. By placing an order you agree to these terms, together with our Shipping Policy, Returns & Refunds policy and Privacy Policy.

1. Who we are

ovelunne.shop is operated by SOUTH CENTRAL CLOTHING LIMITED, a private limited company registered in England and Wales, trading as OVELUNNE (“we”, “us”). Our company number and registered office are listed on our Legal Information page. You can contact us at support@ovelunne.shop or +44 7163 290724.

2. Who can buy

Our shop is intended for consumers aged 18 or over buying for personal use. We sell to customers with a delivery address in the destinations listed in our Shipping Policy. We do not sell for resale or wholesale.

3. Our products

• Product pages describe each item’s design, fabric, lining, closure, sizes, measurements and care. Sheer items are labelled as sheer and state whether an inner layer is included.
• Images show the design and construction of each piece. Colours and sheen can look slightly different depending on lighting and your screen. Other items shown with a product are not included unless the product page says so.
• Sets state the exact number of pieces included.

4. Prices and currency

• Our prices are set in US dollars (USD). If you choose another currency, prices are converted at fixed exchange rates that we set and review periodically. The currency and total shown at checkout are the currency and amount you will be charged.
• Prices include any sales tax we are required to charge. Shipping is charged separately and shown at checkout before you pay.
• Deliveries to some destinations may be subject to import duties and taxes charged by the destination country, which are payable by the recipient (see our Shipping Policy).
• If we discover a clear pricing error, we will contact you before dispatch and give you the option to confirm the order at the correct price or cancel it for a full refund.

5. Placing an order

When you place an order, you receive an email confirming that we have received it. This is not yet an acceptance. A contract between you and us is formed when we send your dispatch confirmation. We may decline or cancel an order before dispatch, for example if an item is unavailable, if there is a pricing error, or if a payment is flagged as potentially fraudulent. If we do, we will tell you and refund any amount charged in full.

6. Payment

• We accept Visa, Mastercard and American Express cards, processed securely by Stripe, and PayPal. Available methods are shown at checkout.
• Your payment is taken when you place your order.
• Payment details are handled by our payment providers over encrypted connections. We never see or store your full card number.

7. Delivery

We aim to dispatch orders within 2–4 business days. Delivery estimates, rates and destinations are set out in our Shipping Policy. Ownership of and responsibility for the goods pass to you when they are delivered to the address you gave us.

8. Returns, cancellation and refunds

You can return items within 30 days of delivery, and consumers in the UK and EU have a statutory right to cancel within 14 days of receiving the goods. Full details, including how refunds are made, are in our Returns & Refunds policy.

9. Faulty goods and your legal rights

We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described. Nothing in these terms affects your statutory rights as a consumer. If an item is faulty, please contact us as described in our Returns & Refunds policy.

10. Promotions and discount codes

If we run a promotion, its conditions (dates, eligible items and any minimum spend) are shown with the offer. Unless stated otherwise, only one discount code can be used per order, codes have no cash value and cannot be applied to orders already placed. If you return an item bought with a discount, the refund is the amount you actually paid for it.

11. Our liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, up to the value of your order. We are not responsible for losses that were not foreseeable, or for business losses. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory consumer rights.

12. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as carrier disruption, strikes or extreme weather. If this happens we will contact you, and you may cancel an affected order for a full refund.

13. Intellectual property

The OVELUNNE name, logo, designs, product images and website content belong to us or our licensors. You may not copy or use them for commercial purposes without our written permission.

14. Personal information

We use your personal information only as described in our Privacy Policy.

15. Governing law and disputes

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in another country, you also keep the benefit of any mandatory consumer protections of the country where you live, and you may bring proceedings in your local courts. If you have a complaint, please contact us first; we aim to resolve complaints within 5 business days.

16. Language and changes to these terms

These terms are written in English. Translations are provided for convenience; if there is any difference, the English version applies to the extent permitted by law. We may update these terms from time to time; the version published when you place your order applies to that order.