Returns & Refunds

If something is not right, you can send it back. This page explains our 30-day return policy, your statutory rights and how refunds work.

30-day returns

You can return any item within 30 days of the date it was delivered for a refund. To be accepted, items must be:

• unworn, unwashed and not altered, with all original tags attached;
• returned with any items that came with them (for example the cami in a two-piece set, a detachable belt or chain, or every clip in a set);
• for hair accessories (headbands, clips and scrunchies): unused and in their original packaging, for hygiene reasons.

You may try items on as you would in a shop. If an item is returned showing signs of wear, perfume, make-up or damage beyond what is needed to check it, we may reduce the refund to reflect the loss in value, or return the item to you.

Your legal right to cancel

If you are a consumer in the UK or the European Union, you also have a statutory right to cancel your order within 14 days of the day you receive your goods, without giving a reason. You then have a further 14 days to send the goods back. Our 30-day policy gives you more time than this and does not affect your statutory rights.

To cancel, send a clear statement to support@ovelunne.shop (for example: “I wish to cancel my order number …”). You may use the model cancellation form below, but it is not required.

To SOUTH CENTRAL CLOTHING LIMITED (OVELUNNE), support@ovelunne.shop:
I hereby give notice that I cancel my contract for the sale of the following goods: [items]. Ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date: [date].

How to return an item

1. Email us at support@ovelunne.shop with your order number and the items you are returning. We reply within 1–2 business days with the return address and a return reference. Please do not send items to our registered office address.
2. Pack the items securely, with tags attached, and include a note with your order number and return reference.
3. Send the parcel with a tracked service and keep your proof of postage until your refund arrives.

Return shipping costs

Unless an item is faulty, damaged or not what you ordered, the cost of sending a return is paid by you. If an item is faulty or incorrect, we cover the return cost: tell us before you send it and we will arrange this with you.

Refunds

• We refund to the original payment method (card or PayPal) in the currency you paid in.
• Refunds are issued within 14 days of us receiving your return, or of you providing proof that you sent it back, whichever is earlier. We email you when the refund has been issued.
• Your bank or PayPal usually shows the refund within 3–10 business days after that. Any difference caused by your card issuer’s exchange rates is outside our control.
• If you cancel your whole order within the 14-day statutory cancellation period, we also refund the standard shipping charge you paid. Return shipping costs are not refunded unless the item was faulty or incorrect.

Exchanges

We do not offer direct exchanges. To change a size or item, return the original for a refund and place a new order, so the piece you want can be sent without waiting for the return to arrive.

Faulty or incorrect items

If an item is faulty, damaged or not as described, contact us with your order number and photos. Within 30 days of delivery you are entitled to a full refund; after that, we will offer a repair or replacement, or a refund where that is not possible, in line with your statutory rights (including the UK Consumer Rights Act 2015). These rights are in addition to our return policy.

Cancelling before dispatch

If you change your mind before your order has been dispatched, email us as soon as possible. If the order has not yet left us, we cancel it and refund the full amount, including shipping. Once dispatched, the order is handled as a return.

Payment disputes

If you have a problem with a payment or an order, please contact us first at support@ovelunne.shop. We aim to resolve every query within 5 business days, and this is usually the quickest way to get your money back. Opening a dispute or chargeback with your bank or PayPal does not affect your statutory rights.