Customer care
Shipping Policy
Last updated: 26 September 2026
This policy explains where we deliver, how long it takes and what it costs. The shipping cost for your order is always shown at checkout before you pay.
Where we ship
We currently deliver to the following destinations:
- United Kingdom
- Europe: all 27 European Union member states, plus Switzerland, Norway, Iceland and Liechtenstein
- North America: the United States (including Alaska and Hawaii) and Canada
If your country is not listed, we are not able to accept your order at the moment. We do not deliver to military (APO/FPO) addresses or parcel lockers.
Processing and dispatch
Orders are prepared and dispatched within 2–4 business days (Monday to Friday, excluding UK bank holidays) after your payment is confirmed. Orders placed after 14:00 UK time on a business day, or at weekends, begin processing on the next business day.
When your parcel leaves us you receive a dispatch email with a tracking link.
Shipping rates and delivery times
| Destination | Service | Rate | Delivery after dispatch |
|---|---|---|---|
| United Kingdom | Tracked UK | US$6.90 | 3–5 business days |
| Europe | Tracked Europe | US$12.90 | 5–10 business days |
| United States & Canada | Tracked North America | US$12.90 | 6–12 business days |
Rates are per order, whatever the number of items. If you shop in another currency, the rate is converted at the same fixed rate as product prices and shown in that currency at checkout. Delivery times are estimates provided by our carriers and are not guaranteed; busy periods and customs checks can add a few days.
Customs, duties and taxes
Deliveries that cross a customs border may be subject to import duties, taxes (such as VAT or GST) and handling fees charged by the destination country. These charges are set by local authorities, are not included in our prices or shipping rates, and are payable by the recipient when the parcel arrives. We declare the contents and value of every parcel accurately and cannot mark orders as gifts.
If you refuse a parcel because of import charges, please tell us. Once the parcel is returned to us we will refund the price of the items; the original shipping charge and any return fees billed to us by the carrier may be deducted.
Tracking your order
Use the tracking link in your dispatch email to follow your parcel. Tracking can take up to 24 hours to show the first scan. If you have an account, your order status is also shown under My account → Orders.
Late, lost or damaged parcels
- Late: if your parcel has not arrived 10 business days after the latest estimated delivery date, contact us at support@ovelunne.shop. We will open an investigation with the carrier.
- Lost: if the carrier confirms the parcel is lost, we will send a replacement at no cost or give you a full refund, whichever you prefer.
- Damaged: if your parcel or an item arrives damaged, email us within 14 days of delivery with your order number and photos. We will arrange a replacement or refund, and cover any return costs.
Delivery address
Please check your delivery address carefully at checkout. If you notice a mistake, email us immediately; we can update the address as long as the order has not been dispatched. We are not responsible for parcels delivered to an incorrect address provided at checkout, but we will help you contact the carrier.
Contact
Questions about delivery: support@ovelunne.shop or +44 7163 290724 (Monday to Friday, 9:00–17:00 UK time).