Customer care
Frequently Asked Questions
Last updated: 26 September 2026
Products and sizing
Are the sheer overshirts see-through?
Yes. Pieces in Sheer Overshirts are made from organza, voile, chiffon or georgette and are meant to be seen through. Each product says whether an inner layer is included. Unless the product is a set, the cami shown underneath in the images is not included; you can find opaque layers in Layering Camis.
Are the skirts lined?
Every skirt in Textured Lined Skirts is fully lined with an opaque lining, or has built-in shorts. The lining details are listed under “Details, fabric & care” on each product page.
How do I choose my size?
Compare your bust, waist and hip measurements with our Size Guide. Each product page also gives the fit and the garment length in size S. If you are between sizes, choose the larger size for a more relaxed fit over other layers.
What is included in a set?
Sets say exactly how many pieces they include, for example “Set of 3 clips” or “2 pieces: sheer shirt and opaque cami”. Anything else shown in the images is not included.
How should I care for organza and crinkled fabrics?
Hand wash cold or use a delicate 30°C cycle in a laundry bag, and dry flat or on a line. Do not iron crinkled textures flat; a cool iron on the reverse is fine for organza. Care instructions for each piece are on its product page.
Orders and delivery
Where do you deliver?
To the United Kingdom, all EU countries, Switzerland, Norway, Iceland, Liechtenstein, the United States and Canada. See our Shipping Policy for rates and delivery times.
How long will my order take?
Orders are dispatched within 2–4 business days. Delivery then usually takes 3–5 business days in the UK, 5–10 in Europe and 6–12 to the US and Canada. You receive a tracking link when your order is dispatched.
Will I pay customs duties or import taxes?
Deliveries that cross a customs border may be charged import duties or taxes by the destination country. These are not included in our prices and are payable on delivery. Details are in our Shipping Policy.
Can I change or cancel my order?
Email support@ovelunne.shop as soon as possible. If the order has not been dispatched, we can change the address or cancel it with a full refund.
Payment and currency
Which payment methods do you accept?
Visa, Mastercard and American Express cards (processed by Stripe) and PayPal. The methods available for your order are shown at checkout.
Which currency will I be charged in?
Our prices are set in US dollars. You can switch to euros, pounds, Canadian dollars, Swiss francs and other currencies using the language and currency selector. The currency shown at checkout is the currency you are charged in.
Is my payment secure?
Yes. Our site uses HTTPS encryption, and payments are processed by Stripe and PayPal, which are PCI DSS compliant. We never see or store your full card number.
Returns and refunds
What is your return policy?
You can return unworn items with their tags within 30 days of delivery. Email us first and we will send the return address and a reference. Full details are in Returns & Refunds.
When will I get my refund?
Within 14 days of us receiving your return, to your original payment method. Your bank or PayPal usually shows it within 3–10 business days after that.
Do you have a physical shop?
No. OVELUNNE sells online only. Our registered office is not a shop or returns address.
Still need help?
Email support@ovelunne.shop or call +44 7163 290724, Monday to Friday, 9:00–17:00 UK time. You can also use our contact form.